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Phishing and Spoofing

Phishing

Phishing scams target consumers by “spoofing” text or voicemail messages that ask you to call a phone number and give your personal information. Here’s how it works:

  • You receive an email message , asking you to click on a link in order to update some sensitive personal information.
  • The link will redirect you to a “spoofed” website, which is designed to look like a legitimate website.
  • The website will ask you to input personal information such as your account numbers, PINs , or a social security number.
Avoid spoofed websites

To protect yourself from going to a spoofed website, always type: “www.metrobankky.com” into your browser when you login to your Metro Bank Online Banking Account, instead of clicking a link in an email.

Tips for email protection
  • Do not click links in Emails to log in, or to update or confirm your sensitive information
  • Do not fill out forms in Emails
  • Be cautious about opening attachments or downloading files, regardless of who sent them
  • ‘Spam’, or mass email messages, often contain links to phishing websites and other unsavory websites.
  • Many phishing scams originate outside of the United states. Be wary of emails from people or sources you don’t know or trust.
  • Poor grammar and misspelled words from unknown sources asking you for personal information are clear warning signs of a phishing scam being operated outside of the United States.
  • Legitimate companies or organizations will never ask you to divulge any personal information over email.
  • Phishing emails may also be fake contests or offerings, asking you to input personal information.
  • If an offer or email you receive is too good to be true, it most likely is.
Bank Error Messages

One of the newest schemes by fraudsters involves spoofing bank error messages. Here’s how it works:

  • Fraudsters will send you an email message about a data or site maintenance error at Metro Bank or any of your banks.
  • The email will ask you to click on a link, which will redirect you to a site and will install malware on your computer.
  • This malware allows scammers to intercept your password and bypass the dual authentication system many financial institutions use.
  • The next time you attempt to log in to your online banking service, scammers attempt to steal your password and may quickly drain your account.
Emails from Metro Bank

For your protection, we will not send you an email to update or confirm your sensitive information by clicking a link or replying.

Emails to Metro Bank

Please do not send personal information in this un-secure email. Secure email may be sent from the Secure Feedback form from within our Online Banking’s Support Tab.

Contact us immediately at (502)-778-7000 if you notice any suspicious or unusual activity related to any of your Metro Bank accounts.

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