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Fraud Summary

Identity Theft is the most popular and profitable form of consumer fraud. It occurs when someone uses your personal information such as your name, Social Security number, credit card number or other identifying information, without your permission to commit fraud or other crimes.

Common ways identity theft can happen:

“Old Fashioned” Stealing
  • Thieves typically steal wallets and purses. They also steal mail such as credit card and bank statements, pre-approved credit card offers, check orders and other financial mail.
Dumpster Diving
  • Thieves dig through trash looking for bills, financial or other personal information.
Change of Address
  • Thieves modify or redirect your billing statements to another address by completing a “change of address” form.
Phishing
  • Thieves may send unsolicited Emails, pretending to be a financial institution or a company, asking you to click a link to update or confirm your personal or login information. The link is directed to a “spoof” website designed to look like a legitimate site.
Skimming
  • Thieves may use a card reader device to duplicate the card’s magnetic strip to duplicate without the card owner’s knowledge.
Monitor your accounts

Keep track of transactions on your accounts by logging in to Metro Bank’s Online Banking, where you can view your activity as it is posted.

Protect your personal information
  • Do not carry your Social Security card in your wallet.
  • Do not have personal information such as your Social Security number and driver’s license number printed on your checks.
  • Keep your new and cancelled checks in a safe place.
  • Do not leave your purse, wallet, checkbook, or any other forms of identification in your car
  • Shred or tear up any documents containing banking or credit information, especially pre-approved credit offers, before you throw them away. To opt out of pre-approved credit card offers, call 1-888-567-8688.
  • Keep your PINs and passwords a secret. Do not write them down or share them with anyone.

Contact us immediately at (502)-778-7000 if you notice any suspicious or unusual activity related to any of your Metro Bank accounts.

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