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Contact Us


Physical & Mailing:
Metro Bank
900 S. 12th Street
Louisville, KY 40210

Phone Numbers

Telephone: (502) 778-7000
Fax: (502) 775 - 5232


Monday - Friday:
9:00a.m. - 4:00 p.m.

Metro Bank officers and employees are continually available to personally assist you with your banking needs. Please complete the form below to contact us by email. Do not send personal information in this unsecure email. Metro Bank does not conduct any financial transactions through email and will never ask you to submit personal information through email. To protect against identity theft, never email your account number, social security number, or any other personal/private information. If you need to discuss personal information, please contact us directly and we will be glad to help.

All questions will be answered from 9 am - 4 pm Monday - Friday. Any messages sent after 4 pm will be answered the next business day. Please note you may receive a delayed response due the weekend or holiday. Metro Bank recognizes all Federal Holidays.